Family
Prime
Silver
Free Talk Time
100 Minutes
Gold
Free Talk Time
120 Minutes
Platinum
Free Talk Time
150 Minutes
Dimond
Free Talk Time
200 Minutes
Note:
1. Internet speed may vary for many reasons.
2. If multiple devices using your network, the speed may be lower than expected.
3. If your internet speed is much lower than your package, please contact our support.
on Fiber Land BD
Fiber Technician
Network Engineer
Customer Support
Discover how Fiberland BD is transforming connectivity across Dhaka with cutting-edge fiber optic technology. Experience lightning-fast speeds up to 1Gbps and reliable service that keeps you connected to what matters most with our next-generation fiber network.
Learn how Fiberland BD's high-speed fiber internet enables seamless smart home integration. From security systems to 4K streaming entertainment, experience the future of connected living with our ultra-reliable fiber optic network.
Explore how businesses are scaling with Fiberland BD's dedicated enterprise fiber packages. Our high-bandwidth fiber solutions ensure uninterrupted operations and superior connectivity for your growing business needs across Dhaka.
Fiberland BD guarantees industry-leading fiber optic speeds across all our packages. While internet speed may vary due to network conditions, device capabilities, and usage patterns, we ensure consistent high-performance fiber connectivity. If you experience speeds significantly lower than your package specifications, our dedicated support team is available 24/7 to assist and resolve any connectivity issues promptly.
Our streamlined fiber installation process typically takes 3-5 business days from the date of your registration. This includes site inspection, fiber optic cable installation, router configuration, and quality testing. We keep you updated throughout the process with regular SMS and email notifications. For urgent connections in covered areas, please contact our customer service team at 16590 to explore expedited installation options.
Yes! We offer a 7-day trial period for new customers to experience our high-speed fiber internet service quality. If you're not satisfied within this period, we provide a full refund with no questions asked. This reflects our confidence in the reliability and speed of Fiberland BD's fiber optic network. Additionally, we offer a 30-day satisfaction guarantee on all premium fiber packages.
Our 24/7 customer support team is always ready to assist with any fiber internet connectivity issues. Simply contact us through our helpline 16590, live chat on our website, or visit our customer service center. We maintain SLA (Service Level Agreement) commitments and provide technical support response within 2 hours. For major outages, we offer service credits as compensation for downtime exceeding our SLA guarantees.
Absolutely! You can upgrade or downgrade your fiber internet package at any time through your account dashboard, by calling 16590, or by visiting our service center. Changes to higher-speed packages take effect within 24 hours, and we'll adjust your billing proportionally. There are no hidden fees or penalties for upgrading to a higher-speed fiber package or downgrading when your needs change.
We believe in transparent pricing with no hidden charges. The advertised monthly rate is the only recurring charge you'll see. Fiber installation, router, and setup are included at no extra cost. 15% VAT is applied as per Bangladesh government regulations and is clearly shown during checkout. Your final bill will match the quoted price without any surprise fees or additional charges for our fiber internet service.
Each Fiberland BD package includes premium VAS benefits such as free access to popular streaming platforms (Chorki, Bongo, Hoichoi), extensive talk time minutes, and additional entertainment services. The specific benefits vary by package tier. Platinum and Elite Plus packages offer additional premium services including priority customer support. You can view all included VAS services during the package selection process on our website or by checking your account dashboard after registration.
Yes! We offer dedicated business and corporate fiber internet packages with ultra-high speeds, dedicated bandwidth, priority support, and SLA guarantees. These customized plans are designed for offices, IT firms, educational institutions, and large organizations across Dhaka. We provide dedicated account managers, on-site technical support, and flexible billing terms. Contact our enterprise sales team at 16590 for a personalized quote tailored to your business requirements.
Data security and privacy are our top priorities at Fiberland BD. We use industry-standard encryption protocols and maintain strict privacy policies compliant with international standards and Bangladesh data protection laws. Your personal information is never shared with third parties without your explicit consent. We invest in advanced network security infrastructure and conduct regular security audits to ensure your data and online activities remain protected at all times.
Fiberland BD offers flexible month-to-month plans with no long-term contracts required. You can cancel your fiber internet service anytime with 30 days advance notice. We believe in customer satisfaction through quality service and don't want to lock you into lengthy agreements. If you have any concerns about your fiber connection, our support team is available 24/7 at helpline 16590 to help resolve issues before you consider cancellation. We value long-term relationships built on trust and excellent service.
Our customer support agents are active 24 hours a day, 7 days a week
